FAQ's

The Answers You Need

IS THERE ANYTHING IN PARTICULAR I SHOULD WEAR TO A STYLING SESSION?

All dress codes are welcome however if you would like the comfort of throwing things on & off easily, a singlet & pants would be handy to try on most garments. If you have any frequently worn shoes, it would be great to wear them. Feel free to bring along another pair of shoes or any accessories to try things on with also.

WHAT HAPPENS IF I NEED TO CANCEL?

To cancel or reschedule your appointment please contact us 3 days before your session to receive a refund. Cancellations or rescheduling within the 24 hours before your appointment time will incur a fee of $50.

DO I NEED TO PAY A DEPOSIT UP FRONT?

Payment must be made in full prior to our scheduled appointment. Upon booking, I will email you to arrange a date & time & send you payment details.

DO YOU OFFER STYLING IN GROUPS?

Yes we can design a bespoke styling service for you & your group depending on how many people you would like to attend. Please enquire via our contact form or email.

CAN YOU PROVIDE GIFT VOUCHERS UPON REQUEST?

Absolutely! For any gift voucher requests, please email hello@secondlifestudio.co.nz

DO YOU PROVIDE REFUNDS?

At this stage we do not provide refunds on items of clothing purchased unless faulty. If you would no longer like your service booking & you cancel within the cancellation guidelines, you will be eligible for a refund.